Troubleshooting
SS13 runs on the Byond game engine. While Byond has enabled SS13 to grow to be the largest open source game on the internet (probably, citation needed) it is also from 1996 and has its fair share of technical issues. This page chronicles a few of the more common ones, plus some foibles of our own code that you may run into.
Why is my space-to-throw hotkey not working?
This thread has what you need.
I can't connect to the servers via the BYOND Hub, what's happening?
It's BYOND's fault. If you can't connect via the BYOND Hub, there are other ways to connect to the Goonstation servers:
- Click on the server links this wiki's Main Page or Goonhub.com.
- Run BYOND, and click on the Open... button in the top right above this list of games. Add byond://goon1.goonhub.com:26100/ for Goonstation Classic or byond://goon3.goonhub.com:26300/ or byond://goon4.goonhub.com:26400/ for Goonstation RP in server/port identifier and click Ok.
My chat and/or UI windows are blank white and don't load or load with no styling
There are a few things you can try to help with this:
- Clear your Internet Explorer cache. This is a little complicated at this time by the fact we're midway through switching to using Edge for the backend, so this might become outdated soon but for now: If you are having trouble accessing/finding Internet Explorer on newer windows versions (Don't trust windows, it's there even if windows says it isn't), click here for a guide of how to find those files. For Edge's specific cache though, you're looking here:
- Clear your Byond cache by going to Preferences -> Games -> Clear Cache in the Byond pager app:
- Make sure Byond is allowed through any firewalls you might have active (including windows firewall):
- Disable CHUI style popups by going to Game -> Interface -> Use CHUI in the game client menu:
- Restart your computer and if possible your router/modem.
Everything on my screen is white, what's going on?
If you can see icons but everything outside of arrivals is covered in white squares, click this link for instructions.
Everything is tiny!
You can adjust the chat font size by clicking the cog at the top right of your chat window
If you have a 4k+ monitor you may also need to adjust Byond's windows DPI settings:
- Right click on the game icon on the taskbar, then right click on "Dream Seeker" and click Properties.
- Click on the Compatibility tab and then "Change high DPI settings"
- Turn on "High DPI Scaling Override" and set it to "System (Enhanced)"
NB: You may need to mess with some of the other settings here to get it looking right on your monitor. Byond was not built for a world where monitors had >1080p resolution.
Text in the game window looks odd/blurry
Take a look at this github report it might be a lack of appropriate installed system font packs. Check you have your default packs and download them to see if this resolves it!
A copy of smallfonts that should work to fix this is now hosted here put that in your fonts folder if missing or override if something's gone wrong (after making a backup!) the folder is usually [root drive, usually c]:\Windows\Fonts and try restarting your client.
I'm stuck moving in one direction
Try pressing and releasing the key to move in the direction you're stuck moving in.
I have to double click for every action I do
This is due to the fact that you have tooltips turned on. To fix this you have to turn off tooltips in your character creation menu.
I can't click on anything in one part of the screen
If you use Overwolf or any other such game overlay software, try disabling it entirely. It does this even when not active for SS13.
Otherwise click into a different program, hover over the Goonstation icon, wait for the preview bubble then click back in. This appears to be a Byond issue.
I can't click on anything at all!
Check if you have Omen Hub or Xbox game bar enabled, both of these can reportedly cause this issue with Byond.
My screen keeps freezing sometimes
Sadly an issue we have no control over. Restarting your client fixes this temporarily.
I'm stuck in examine mode/I can't move and keep examining things and trying to do emotes
Try pressing Alt, Ctrl, Space, and buttons like that. Those keys occasionally get "stuck", and pressing them again sometimes fixes the issue.